Privacy Policy

This Privacy Policy explains how CalmPaw Coach (“we”, “us”) collects, uses and protects your information when you use our website and purchase our products.

1. Information we collect

We may collect the following types of information:

• Contact details such as your email address and name when you purchase or contact us.
• Account information such as login email and basic profile data if you create an account.
• Payment information handled by third-party payment providers (we do not store full card details).
• Usage data such as pages visited, device type and approximate region, often via analytics tools.

2. How we use your information

We use your information to:

• Deliver and maintain access to the digital products you purchased.
• Communicate with you about your order, support requests or important updates.
• Improve our content and understand how visitors use the website.
• Comply with legal obligations, such as accounting and tax requirements.

3. Payment processing

Payments are processed by external payment providers (for example, Paddle, Stripe or other platforms). These providers collect and handle your payment details under their own terms and privacy policies. We receive limited information such as confirmation of payment, country, currency and partial card information.

4. Cookies and similar technologies

We may use cookies or similar technologies to keep you logged in, remember preferences and understand general website usage. You can usually control cookies through your browser settings. Disabling some cookies may affect certain features (such as staying signed in).

5. AI and training tools

If you use any AI-based tools offered by CalmPaw Coach, we may process the text you submit in order to generate responses and improve the quality of the service. Do not submit highly sensitive personal information in free-text fields.

6. Data retention

We keep your information for as long as needed to provide access to your purchases, comply with legal obligations and resolve disputes. If you request deletion of your account, some transaction information may need to be retained for legal and accounting reasons.

7. Sharing your information

We do not sell your personal information. We may share limited data with trusted service providers who help us operate the website, process payments, send emails or run analytics. These providers only receive the information necessary to perform their services and are expected to protect it.

8. Your rights

Depending on your location, you may have rights such as accessing, correcting or deleting your personal data, or restricting certain types of processing. To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling a request.

9. Security

We use reasonable technical and organizational measures to protect your information. However, no online service can guarantee absolute security. Please keep your login details private and log out on shared devices.

10. Children

CalmPaw Coach is intended for adult dog owners. We do not knowingly collect personal information from children under the age required by local law for consent to online services.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Your continued use of the website after changes take effect means you accept the updated policy.

12. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact:
support@calmpawcoach.com